ORDERS AND PAYMENTS
Select the product you want to purchase, choose the size and color you want, and click the “Add to Cart” button. You can now continue shopping; when you’re finished, go to the Cart page to proceed to checkout.
Of course! Our website is optimized for all devices. You can shop from your smartphone just as easily as from a computer or tablet.
If your purchase was successful, you’ll receive a confirmation email with a summary of the products you purchased. Can’t find the email, or did something go wrong? Check your spam folder or contact us at customer@padelmiamor.com for more information.
Go to the “Cart” page by clicking the icon in the upper-right corner, then click the “x” next to the item you want to remove to take it out of your cart.
To cancel your order, please send an email to customer@padelmiamor.com, including your order number, first name, and last name. Once you receive the shipping confirmation email, you will no longer be able to cancel your order. For more information , visit the “Returns and Refunds” page.
No, once the order is complete, it cannot be changed.
You will receive an order confirmation via email only once your purchase is complete.
On the website, you can make payments by credit card (except Amex) and PayPal. For more information , visit the “Payments” page.
SHIPPING AND DELIVERY
For shipments within Italy, delivery will take place approximately within 3 days after the order is finalized.
No, you cannot change the shipping address for an order that has already been shipped.
Once your order has been shipped, you will receive an email with the tracking number, which will allow you to track the status of your shipment.
Shipping costs are €7 for deliveries within Italy. FREE shipping on orders over €79.
We ship throughout Italy, including the islands. For purchases outside the EU, please send an email to customer@padelmiamor.com
PERSONAL INFORMATION
Are you already registered but can’t remember your password? Select “Forgot your password?” on the login page. There, you can enter the email address you used to register, and you’ll then receive an email with instructions on how to reset your password.
To change your shipping or billing address, go to the ” Addresses” section of your account and click “Edit.” Once you’ve made the changes, save the new address.
Under the law, you have the right to request the deletion of your account by sending an email to customer@padelmiamor.com. The subject line must include the request to delete the account, and the email body must include: first name, last name, display name, and email address (you can find this personal information in your account under “Account Details”). Once you submit your request, our staff will process the email, and your account will then be removed from the database as requested.
Log in to your account and go to the Orders section. There, you can view all the orders you’ve placed.
