{"id":11049,"date":"2021-07-07T08:45:58","date_gmt":"2021-07-07T08:45:58","guid":{"rendered":"https:\/\/www.padelmiamor.com\/faq\/"},"modified":"2026-09-14T09:26:01","modified_gmt":"2026-09-14T09:26:01","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.padelmiamor.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[vc_row css=”.vc_custom_1625648684346{padding-top: 6vh !important;padding-bottom: 8vh !important;}” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” row_reverse_mobile=”0″ row_reverse_tablet=”0″ woodmart_disable_overflow=”0″][vc_column width=”1\/3″]\n\t\t

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ORDERS AND PAYMENT<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t[\/vc_column][vc_column width=”2\/3″][vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”1″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”HOW CAN I PURCHASE A PRODUCT?” tab_id=”1484652030151-41d816a1-ec06bc55-9dea”][vc_column_text woodmart_inline=”no” text_larger=”no”]Select the item you wish to purchase, choose the size and color, and click \u201cAdd to Cart.\u201d You can now continue shopping; when you\u2019re finished, go to the Cart page and proceed to checkout.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”CAN I USE MY SMARTPHONE TO BUY A PRODUCT?” tab_id=”1484652030190-407b08ef-5de7bc55-9dea”][vc_column_text woodmart_inline=”no” text_larger=”no”]Of course! Our website can be accessed from any device. You can shop on your smartphone just as you would on your computer or tablet.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”HOW CAN I BE SURE I'VE PLACED AN ORDER CORRECTLY?” tab_id=”1484652030219-c6960c7e-ee62bc55-9dea”][vc_column_text woodmart_inline=”no” text_larger=”no”]If your order was successful, you will receive an email listing the items you ordered. Can’t find the email, or did something go wrong? Check your spam folder or contact us at customer@padelmiamor.com<\/a>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”I'VE ADDED SOME PRODUCTS TO MY CART, BUT I DON'T WANT TO COMPLETE THE PURCHASE. HOW CAN I REMOVE THEM?” tab_id=”1484652030238-302a2c7c-fe6fbc55-9dea”][vc_column_text woodmart_inline=”no” text_larger=”no”]Go to the \u201cBasket\u201d page by clicking the icon in the top right-hand corner, then click the \u201cx\u201d next to the product you want to remove from your basket.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”I MADE A MISTAKE WITH MY ORDER. CAN I CANCEL IT?” tab_id=”1484652030262-e10da133-51b0bc55-9dea”][vc_column_text woodmart_inline=”no” text_larger=”no”]If you want to cancel your order, you must send an email to customer@padelmiamor.com<\/a>, including the order number, your name, and your address.
\nOnce you receive the email confirming that your order has been shipped, you can no longer cancel it. For more information, see \u201cRefunds and Returns.\u201d[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”I MADE A MISTAKE WITH MY ORDER. CAN I ADD OR REMOVE PRODUCTS?” tab_id=”1625647625271-ba7c8ba6-c9e2″][vc_column_text woodmart_inline=”no” text_larger=”no”]No, once an order has been completed, it cannot be changed. [\/vc_column_text][\/vc_tta_section][vc_tta_section title=”WILL THE INVOICE BE INCLUDED WITH THE ORDER?” tab_id=”1625647663600-7c13be4e-aa77″][vc_column_text woodmart_inline=”no” text_larger=”no”]Once you have completed your order, you will receive confirmation via email only.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”WHAT PAYMENT METHODS DO YOU ACCEPT?” tab_id=”1625647724570-b0dea2bb-28ed”][vc_column_text woodmart_inline=”no” text_larger=”no”]On the website, you can pay by credit card (except American Express), PayPal, and cash on delivery. For more information, see \u201cPayment.\u201d[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1625648728402{margin-bottom: 8vh !important;}” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” row_reverse_mobile=”0″ row_reverse_tablet=”0″ woodmart_disable_overflow=”0″][vc_column width=”1\/3″]\n\t\t
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DELIVERY AND SHIPPING<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t[\/vc_column][vc_column width=”2\/3″][vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”1″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”HOW LONG DOES DELIVERY TAKE?” tab_id=”1625647794531-f6821922-dc9e”][vc_column_text woodmart_inline=”no” text_larger=”no”]Delivery in Italy takes approximately 3 days after the order has been processed.
\nDelivery in Europe takes approximately 5\u20136 days after the order has been processed.
\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”CAN I CHANGE THE DELIVERY ADDRESS AFTER THE ORDER HAS BEEN SHIPPED?” tab_id=”1625647794546-5fd244ad-2f6c”][vc_column_text woodmart_inline=”no” text_larger=”no”]No, it is no longer possible to change the shipping address once the product has been shipped.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”HOW CAN I TRACK THE DELIVERY OF MY ORDER?” tab_id=”1625647794559-45575741-1530″][vc_column_text woodmart_inline=”no” text_larger=”no”]Once your order has been shipped, you will receive an email with a tracking number so you can track its status.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”WHAT ARE THE DELIVERY AND SHIPPING COSTS?” tab_id=”1625647794570-95dedc9b-1203″][vc_column_text woodmart_inline=”no” text_larger=”no”]Shipping is free.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”WHERE DO YOU DELIVER TO?” tab_id=”1625647794582-9bf57d8d-be7a”][vc_column_text woodmart_inline=”no” text_larger=”no”]We ship throughout Italy, including the islands, as well as throughout Europe
\n. For shipments outside Europe, please send an email to customer@padelmiamor.com.<\/a>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1625648771021{margin-bottom: 8vh !important;}” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” row_reverse_mobile=”0″ row_reverse_tablet=”0″ woodmart_disable_overflow=”0″][vc_column width=”1\/3″]\n\t\t
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PERSONAL DATA<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t[\/vc_column][vc_column width=”2\/3″][vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”1″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”HOW CAN I RESET MY PASSWORD?” tab_id=”1625647938912-b59a3846-7a13″][vc_column_text woodmart_inline=”no” text_larger=”no”]Have you already registered but can’t remember your login password? Select “Forgot your password?” on the login page.
\nHere you can enter the email address you used to register, and you’ll then receive an email with a link to reset your password.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”HOW CAN I UPDATE MY SHIPPING OR BILLING INFORMATION?” tab_id=”1625647938928-82247d71-2475″][vc_column_text woodmart_inline=”no” text_larger=”no”]If you want to change your shipping or billing address, go to the \u201cAddresses\u201d section in your Account, click \u201cChange,\u201d and then save your new address.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”HOW CAN I CANCEL MY REGISTRATION?” tab_id=”1625647938944-9e5e80b1-a678″][vc_column_text woodmart_inline=”no” text_larger=”no”]The law states that you have the right to cancel your account by sending an email to customer@padelmiamor.com<\/a>.<\/p>\n

The subject line of the email should state that you wish to cancel your account, and in the body of the email, you should include: your first and last name, and your email address (you can find this information in your account under “Account Details”). Once you have sent your request, our staff will remove your account from the database.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”HOW CAN I VIEW MY ORDER HISTORY?” tab_id=”1625647938956-1fd57f6f-3481″][vc_column_text woodmart_inline=”no” text_larger=”no”]Log in to your account and go to “Orders.” Here you can view your order history.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"

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