{"id":10731,"date":"2021-07-07T08:45:58","date_gmt":"2021-07-07T08:45:58","guid":{"rendered":"https:\/\/www.padelmiamor.com\/faq-2\/"},"modified":"2026-09-14T09:03:04","modified_gmt":"2026-09-14T09:03:04","slug":"faq-2","status":"publish","type":"page","link":"https:\/\/www.padelmiamor.com\/en\/faq-2\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[vc_row css=”.vc_custom_1625648684346{padding-top: 6vh !important;padding-bottom: 8vh !important;}” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” row_reverse_mobile=”0″ row_reverse_tablet=”0″ woodmart_disable_overflow=”0″][vc_column width=”1\/3″]\n\t\t

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ORDERS AND PAYMENTS<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t[\/vc_column][vc_column width=”2\/3″][vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”1″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”HOW CAN I PURCHASE A PRODUCT?” tab_id=”1484652030151-41d816a1-ec06bc55-9dea”][vc_column_text woodmart_inline=”no” text_larger=”no”]Select the product you want to purchase, choose the size and color you want, and click the \u201cAdd to Cart\u201d button. You can now continue shopping; when you\u2019re finished, go to the Cart page to proceed to checkout.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”CAN I MAKE PURCHASES FROM MY SMARTPHONE?” tab_id=”1484652030190-407b08ef-5de7bc55-9dea”][vc_column_text woodmart_inline=”no” text_larger=”no”]Of course! Our website is optimized for all devices. You can shop from your smartphone just as easily as from a computer or tablet.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”HOW CAN I BE SURE I MADE THE PURCHASE CORRECTLY?” tab_id=”1484652030219-c6960c7e-ee62bc55-9dea”][vc_column_text woodmart_inline=”no” text_larger=”no”]If your purchase was successful, you’ll receive a confirmation email with a summary of the products you purchased. Can’t find the email, or did something go wrong? Check your spam folder or contact us at customer@padelmiamor.com<\/a> for more information.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”I'VE ADDED SOME PRODUCTS TO MY CART BUT DON'T WANT TO BUY THEM. HOW CAN I REMOVE THEM?” tab_id=”1484652030238-302a2c7c-fe6fbc55-9dea”][vc_column_text woodmart_inline=”no” text_larger=”no”]Go to the \u201cCart\u201d page<\/a> by clicking the icon in the upper-right corner, then click the \u201cx\u201d next to the item you want to remove to take it out of your cart.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”I MADE A MISTAKE WHEN PLACING MY ORDER. CAN I CANCEL IT?” tab_id=”1484652030262-e10da133-51b0bc55-9dea”][vc_column_text woodmart_inline=”no” text_larger=”no”]To cancel your order, please send an email to customer@padelmiamor.com<\/a>, including your order number, first name, and last name. Once you receive the shipping confirmation email, you will no longer be able to cancel your order<\/a>. For more information , visit the \u201cReturns and Refunds\u201d page.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”I MADE A MISTAKE WHEN PLACING MY ORDER. CAN I ADD OR REMOVE ITEMS?” tab_id=”1625647625271-ba7c8ba6-c9e2″][vc_column_text woodmart_inline=”no” text_larger=”no”]No, once the order is complete, it cannot be changed.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”IS THE INVOICE INCLUDED IN THE PACKAGE?” tab_id=”1625647663600-7c13be4e-aa77″][vc_column_text woodmart_inline=”no” text_larger=”no”]You will receive an order confirmation via email only once your purchase is complete.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”WHAT PAYMENT METHODS ARE ACCEPTED?” tab_id=”1625647724570-b0dea2bb-28ed”][vc_column_text woodmart_inline=”no” text_larger=”no”]On the website, you can make payments by credit card (except Amex) and PayPal. For more information , visit the \u201cPayments\u201d page.<\/a>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1625648728402{margin-bottom: 8vh !important;}” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” row_reverse_mobile=”0″ row_reverse_tablet=”0″ woodmart_disable_overflow=”0″][vc_column width=”1\/3″]\n\t\t
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SHIPPING AND DELIVERY<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t[\/vc_column][vc_column width=”2\/3″][vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”1″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”WHAT ARE THE SHIPPING TIMES, AND HOW MANY DAYS WILL IT TAKE TO RECEIVE MY ORDER?” tab_id=”1625647794531-f6821922-dc9e”][vc_column_text woodmart_inline=”no” text_larger=”no”]For shipments within Italy, delivery will take place approximately within 3 days after the order is finalized.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”CAN I CHANGE THE SHIPPING ADDRESS ONCE THE ORDER HAS BEEN SHIPPED?” tab_id=”1625647794546-5fd244ad-2f6c”][vc_column_text woodmart_inline=”no” text_larger=”no”]No, you cannot change the shipping address for an order that has already been shipped.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”HOW CAN I TRACK THE STATUS OF MY SHIPMENT?” tab_id=”1625647794559-45575741-1530″][vc_column_text woodmart_inline=”no” text_larger=”no”]Once your order has been shipped, you will receive an email with the tracking number, which will allow you to track the status of your shipment.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”HOW MUCH ARE THE SHIPPING COSTS?” tab_id=”1625647794570-95dedc9b-1203″][vc_column_text woodmart_inline=”no” text_larger=”no”]Shipping costs are \u20ac7 for deliveries within Italy. FREE shipping on orders over \u20ac79.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”WHERE DO YOU SHIP TO?” tab_id=”1625647794582-9bf57d8d-be7a”][vc_column_text woodmart_inline=”no” text_larger=”no”]We ship throughout Italy, including the islands. For purchases outside the EU, please send an email to customer@padelmiamor.com<\/a>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1625648771021{margin-bottom: 8vh !important;}” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” row_reverse_mobile=”0″ row_reverse_tablet=”0″ woodmart_disable_overflow=”0″][vc_column width=”1\/3″]\n\t\t
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PERSONAL INFORMATION<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t[\/vc_column][vc_column width=”2\/3″][vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”1″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”HOW DO I RESET MY PASSWORD?” tab_id=”1625647938912-b59a3846-7a13″][vc_column_text woodmart_inline=”no” text_larger=”no”]Are you already registered but can’t remember your password? Select \u201cForgot your password?\u201d<\/a> on the login page. There, you can enter the email address you used to register, and you’ll then receive an email with instructions on how to reset your password.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”HOW DO I UPDATE MY SHIPPING OR BILLING INFORMATION?” tab_id=”1625647938928-82247d71-2475″][vc_column_text woodmart_inline=”no” text_larger=”no”]To change your shipping or billing address, go to the ” Addresses” section of your account<\/a> and click “Edit.” Once you’ve made the changes, save the new address.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”HOW DO I CANCEL MY SUBSCRIPTION?” tab_id=”1625647938944-9e5e80b1-a678″][vc_column_text woodmart_inline=”no” text_larger=”no”]Under the law, you have the right to request the deletion of your account by sending an email to customer@padelmiamor.com<\/a>. The subject line must include the request to delete the account, and the email body must include: first name, last name, display name, and email address (you can find this personal information in your account under \u201cAccount Details\u201d). Once you submit your request, our staff will process the email, and your account will then be removed from the database as requested.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”HOW DO I VIEW MY ORDER HISTORY?” tab_id=”1625647938956-1fd57f6f-3481″][vc_column_text woodmart_inline=”no” text_larger=”no”]Log in to your account and go to the Orders section. There<\/a>, you can view all the orders you’ve placed.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"

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